Privacy Policy

1. Introduction

VJ'S Auto Service (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a quote, or schedule RV and auto repair work at our shop in Arcadia, California.

2. Who We Are

VJ'S Auto Service INC (doing business as VJ'S Auto Service)
400 N 1st Ave, Arcadia, CA 91006
Phone: (855) 914-3816
Email: vj@vjsautoservice.com
Website: https://www.vjsautoservice.com

3. Information We Collect and How We Use It

Our website forms collect your name, phone number, email address, and vehicle and service details. We use this information to respond to your appointment and quote requests, to schedule work, to send vehicle status updates and invoices, and — only if you separately opt in — to send promotional offers.

We collect information you provide directly to us, including your name, phone number, email address, RV or vehicle details (year, make, model, VIN, mileage), a description of the problem, and appointment details. We may also collect technical information such as your IP address, browser type, and device information when you visit our website.

3. How We Use Your Information

• Schedule, confirm, and perform work on your RV or vehicle;
• Provide estimates, repair orders, invoices, and warranty records;
• Send status updates, parts-arrival notices, and appointment reminders;
• Send maintenance and seasonal service reminders, if you have opted in;
• Respond to your questions and improve our services.

4. SMS / Text Messaging Privacy

When you provide your mobile number and check the optional text-message consent box, we may send you account notification messages related to your appointments, vehicle status, service updates, and invoices. If you check the separate promotional consent box, we may also send promotional and marketing messages such as service specials and seasonal reminders. Consent is never a condition of purchase or of receiving service.

SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP; for help, reply HELP, or contact us at vj@vjsautoservice.com or (855) 914-3816.

5. Information Sharing

We do not sell your personal information. SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes. We may share information with trusted service providers who help us operate the shop (scheduling, parts, payment, or messaging platforms), only as necessary to provide our services — or with a manufacturer or warranty administrator when a claim requires it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use our pages so we can improve them. These may include essential cookies required for the site to function, and analytics cookies that tell us which pages are visited and how people found us.

We do not use cookies to build advertising profiles, and we do not sell any information collected through cookies. Analytics data we collect is aggregated and is not used to identify you personally.

Most browsers let you refuse or delete cookies through their settings. Blocking essential cookies may prevent parts of the site from working correctly.

Questions about cookies? Contact vj@vjsautoservice.com or (855) 914-3816.

8. Your Choices

You may update or request deletion of your personal information by contacting us at vj@vjsautoservice.com. Note that we may keep repair orders and warranty records as required for warranty administration and by California law. You may opt out of promotional messages at any time by following the instructions in those messages.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: